Leading Innovation In Uncertain Times

Leading Innovation In Uncertain Times

Recently, I launched a research project to look at how decision makers are redesigning customer and employee processes as they adjust to the new realities of social distancing and remote work. As I spoke with decisions makers, I learned that teams are struggling to...
Design Thinking For Digital Resilience

Design Thinking For Digital Resilience

Digital resilience uses design thinking to help organizations begin to reimagine their business models and accelerate bouncing back from COVID-19 This past weekend I heard a politician tout how some restaurant owners were introducing an innovation to help bring...