In this episode, we interview Reshma Block, Principal at Compass Consulting Group, a woman-owned IT consulting firm specializing in business continuity and recovery strategies. One of the youngest disaster recovery managers at Intel Corporation in the late...
Recently, I launched a research project to look at how decision makers are redesigning customer and employee processes as they adjust to the new realities of social distancing and remote work. As I spoke with decisions makers, I learned that teams are struggling to...
Today, Digital FastForward is announcing the launch of a new website, WE ARE WATCHING, to track the statements and commitments made by leading technology companies to end racism. I have never experienced the direct and hostile racism that my parents and grandparents...
Innovation and Technology Firm Recognized for Leadership in Design Thinking CAMBRIDGE, Mass. – May 26, 2020 – Digital FastForward, a leader in unlocking innovation through the application of design thinking, today announced it has been recognized with...
Digital resilience uses design thinking to help organizations begin to reimagine their business models and accelerate bouncing back from COVID-19 This past weekend I heard a politician tout how some restaurant owners were introducing an innovation to help bring...
In this very special episode, I interview Cindy Praeger, Co-Founder & Managing Partner with Rhythm Systems. Rhythm Systems helps mid-market firms develop their growth strategies and provides software that helps get everyone aligned to execute on an...
In this episode, I interview Baruch Sachs, VP of Client Innovation with Pegasystems. In this fun and engaging interview, Baruch shares best practice strategies for helping IT teams align CX and UX to accelerate customer outcomes. How to help technical teams step out...
At Digital FastForward, we believe design thinking is a superpower for creative problem solving, allowing teams to innovate through any challenge, including the current coronavirus crisis. We now see leaders tapping into innovation practices – such as design thinking,...
How Technology Leaders Build Empathy: Interview With Shane Bray, CXO with Willis Towers Watson In this special episode, I interview Shane Bray, Chief Customer Experience Officer (CXO) with Willis Towers Watson, one of the largest providers of corporate benefits...
How To Create A Design Thinking Culture: Interview With Greg Warman, Co-Founder & Principal with ExperiencePoint (Part 2) In this episode, we continue our deep dive interview with Greg Warman, Co-Founder and Principal with ExperiencePoint. ExperiencePoint is a...
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