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FastForward Radio – Navigate The Intersection Between User Experience and Customer Experience

by Clay Richardson | Apr 9, 2020 | Innovation

In this episode, I interview Baruch Sachs, VP of Client Innovation with Pegasystems. In this fun and engaging interview, Baruch shares best practice strategies for helping IT teams align CX and UX to accelerate customer outcomes. How to help technical teams step out...
Apply Design Thinking To Innovate Through Any Crisis

Apply Design Thinking To Innovate Through Any Crisis

by Clay Richardson | Mar 19, 2020 | Innovation

At Digital FastForward, we believe design thinking is a superpower for creative problem solving, allowing teams to innovate through any challenge, including the current coronavirus crisis. We now see leaders tapping into innovation practices – such as design thinking,...

FastForward Radio – Undercover Boss: How Technology Leaders Build Empathy

by Clay Richardson | Jan 8, 2020 | Innovation

 How Technology Leaders Build Empathy: Interview With Shane Bray, CXO with Willis Towers Watson In this special episode, I interview Shane Bray, Chief Customer Experience Officer (CXO) with Willis Towers Watson, one of the largest providers of corporate benefits...

FastForward Radio – How To Create A Design Thinking Culture (Part 2)

by Clay Richardson | Oct 23, 2019 | Innovation

How To Create A Design Thinking Culture: Interview With Greg Warman, Co-Founder & Principal with ExperiencePoint (Part 2) In this episode, we continue our deep dive interview with Greg Warman, Co-Founder and Principal with ExperiencePoint. ExperiencePoint is a...

FastForward Radio – How To Create A Design Thinking Culture (Part 1)

by Clay Richardson | Sep 3, 2019 | Innovation

How To Create A Design Thinking Culture: Interview With Greg Warman, Co-Founder & Principal with ExperiencePoint (Part 1) In this episode, I interview Greg Warman, Co-Founder and Principal with ExperiencePoint. ExperiencePoint is a pioneer in human-centered...
Digital FastForward Announces Innovation Excelerator Program  for Pega® Customers

Digital FastForward Announces Innovation Excelerator Program for Pega® Customers

by Digital FastForward | Jun 3, 2019 | Innovation

Combines fastest path to digital innovation with sustainable cultural change New program to roll out in a series of regional Innovation Bootcamps, sponsored by Pega   LAS VEGAS, June 3, 2019. There are two big problems with digital innovation: it’s hard to get...
Digital FastForward And American University Launch The World’s First Digital Process Automation Certificate

Digital FastForward And American University Launch The World’s First Digital Process Automation Certificate

by Clay Richardson | Aug 22, 2018 | Innovation

Enterprise architecture and business process management are not what they used to be. As a former lead analyst at Forrester Research, and currently as Chief Excelerator at Digital FastForward, I work closely with enterprise architects and business process leaders to...
Creativity: Your Secret Weapon Against The Robots

Creativity: Your Secret Weapon Against The Robots

by Clay Richardson | Nov 15, 2017 | Innovation

Will automation replace your IT job? It could, if you don’t move now to develop your creativity. I started to think about this after attending an endless parade of conferences and workshops on artificial intelligence and robotic automation. Eventually, I started...
We’re Hiring Innovation Engineers: Are You A Unicorn?

We’re Hiring Innovation Engineers: Are You A Unicorn?

by Clay Richardson | Nov 9, 2017 | Innovation

We’re expanding and need to hire creative developers who are passionate about helping clients experiment with new disruptive technologies. Earlier this year during a pitch to potential investors, I was asked how we plan to grow Digital FastForward from just two...
Pega Service Ventures Invests In Digital FastForward

Pega Service Ventures Invests In Digital FastForward

by Clay Richardson | Sep 15, 2017 | Innovation

Today, we announce a new strategic relationship with Pegasystems, a leading software platform that enables digital transformation. When my co-founder, Cornelius Pone, and I launched Digital FastForward, our founding vision was to help business and IT leaders...
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