How Technology Leaders Build Empathy: Interview With Shane Bray, CXO with Willis Towers Watson In this special episode, I interview Shane Bray, Chief Customer Experience Officer (CXO) with Willis Towers Watson, one of the largest providers of corporate benefits...
How To Create A Design Thinking Culture: Interview With Greg Warman, Co-Founder & Principal with ExperiencePoint (Part 2) In this episode, we continue our deep dive interview with Greg Warman, Co-Founder and Principal with ExperiencePoint. ExperiencePoint is a...
How To Create A Design Thinking Culture: Interview With Greg Warman, Co-Founder & Principal with ExperiencePoint (Part 1) In this episode, I interview Greg Warman, Co-Founder and Principal with ExperiencePoint. ExperiencePoint is a pioneer in human-centered...
Combines fastest path to digital innovation with sustainable cultural change New program to roll out in a series of regional Innovation Bootcamps, sponsored by Pega LAS VEGAS, June 3, 2019. There are two big problems with digital innovation: it’s hard to get...
Enterprise architecture and business process management are not what they used to be. As a former lead analyst at Forrester Research, and currently as Chief Excelerator at Digital FastForward, I work closely with enterprise architects and business process leaders to...
Will automation replace your IT job? It could, if you don’t move now to develop your creativity. I started to think about this after attending an endless parade of conferences and workshops on artificial intelligence and robotic automation. Eventually, I started...
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