Combines fastest path to digital innovation with sustainable cultural change

New program to roll out in a series of regional Innovation Bootcamps, sponsored by Pega


LAS VEGAS, June 3, 2019. There are two big problems with digital innovation: it’s hard to get started, and it’s hard to sustain momentum. Digital FastForward’s Innovation Excelerator Program, announced at PegaWorld 2019, solves both.

“I feel for Pega clients who struggle with customer-focused innovation,” said Clay Richardson, Co-Founder and Chief Exclerator at Digital Fast Forward, an innovation consultancy focused on design thinking and customer experience.  “It drives me nuts knowing they can do better.” So Digital FastForward created its subscription-based Innovation Excelerator Program to focus on fast-tracking digital innovation and long-term cultural change.

In the first four weeks of the program, Digital FastForward guides clients through key innovation concepts including developing a customer experience focus and design thinking. This is followed by brainstorming and implementing fast-moving innovation sprints around a specific business challenge. Where most rapid design work generates digital toys that delight no one but the geeks that create them, this approach generates a working prototype that solves an actual customer problem.

Digital FastForward follows this up with a sustained program of coaching and support, helping clients to maintain focus and embrace rapid innovation in their culture. Clients can also complete innovation assessments, build innovation roadmaps, and participate in peer-to-peer exchange through an interactive online community. “Digital FastForward helped jumpstart the transformation of our customer experience and continues to support us in fostering an innovation culture that embraces rapid change,” said Stephenie Goddard, Executive Vice President at Glidewell, an early Digital FastForward client.

Pegasystems is encouraging its customers to gain early exposure to Digital FastForward’s Innovation Excelerator Program at a series of regional Digital Innovation Bootcamps, in Dallas, Jersey City, Denver, Seattle, Boston, and Washington, DC. Through these interactive bootcamps, Digital FastForward works with attendees to identify the best places to get started on problems that matter to their customers.

Digital FastForward’s Innovation Excelerator program begins immediately. Details on services and pricing are available at

About Digital Fast Forward

Digital FastForward is an award-winning innovation consultancy, with deep expertise helping clients apply design thinking and creativity to unleash the full innovative potential of Pega. Through fast-paced Innovation Sprints, Digital FastForward helps clients quickly envision new innovation use cases and deliver pilot solutions that accelerate digital automation and customer experience initiatives. Digital FastForward is a Pega Ventures partner, with a focus on serving clients in the financial services, healthcare, and retail industries.

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA) powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

Media Contacts

Clay Richardson, CEO

Digital FastForward

+1 202-780-7670